The support that you will get from your hosting company is very important, regardless of whether you have pre-sales questions and you are not a customer yet, or you've got some technical trouble with an active account. Prompt and accurate info regarding a question or an issue can save you lots of time and efforts, not mentioning that this can often be a sign that you are ordering from an actual hosting supplier and not from some reseller. When you obtain a hosting account through a company that doesn't own its servers and it can't access them directly, it's almost certain that you will wait for a couple of days in order to have an answer to any query, thus your web sites may remain offline for quite some time. However, a supplier which provides numerous ways of communication and has a tech support staff that is available all the time will assist you to right away and help you decrease or completely avoid any kind of downtime and possible losses.
24/7 Customer Support in Hosting
All our hosting feature 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our services well before you make an order or you are a current customer and you have a question or some difficulty, you will be able to contact us at any time, including weekends and holidays. We have a number of channels to contact us - several phone lines worldwide for your convenience and live chat support for billing, pre-sales and general questions; email messages and support tickets for more technical issues or any troubles which need extra time to research and resolve. Unlike many other website hosting suppliers, our trouble tickets come with a warranted maximum response time of only 1 hour, so no matter what the trouble is, it will be resolved in a timely manner and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how important it is to get prompt assistance, particularly if your website is not working properly for whatever reason. All our semi-dedicated hosting include 24/7 customer and technical support, so that if something happens, you will be able to use plenty of ways to contact us - telephone line with several local numbers internationally, live chat, email messages and support tickets. The first two methods are for pre-sales, billing and common issues, which means that in case you do not have an account yet, for instance, you are able to receive more info about our services, or we will help you with less complex tech issues. The second two options are for solely technical matters or anything that's more time-consuming considering that it is more convenient to track the dialogue between you and our tech support crew. The guaranteed maximum response time for them is merely 1 hour, the actual one - 15-20 min, therefore you won't need to wait for a whole day so as to get support like you may need to do with other service providers.
24/7 Customer Support in VPS Hosting
Each and every virtual private server package that we offer includes 24/7 customer and tech support, so if you encounter any trouble with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you'll be able to contact us at any time, even weekends and holidays. For your convenience, we offer different ways of communication - phone support with several local numbers around the globe, live chat, e-mail messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech matters as it is easier to monitor what is going on. The maximum warranted reply time for all email messages and tickets is one hour, but it hardly ever takes that long to receive assistance. When you add the Managed Services upgrade that we provide, our admins can also help you with any third-party software matters.
24/7 Customer Support in Dedicated Web Hosting
If you purchase a dedicated server through us, you're able to get in touch with us at any time using several channels and the max time that you'll have to wait for an answer is approximately one hour, so you can forget all about waiting an entire day. Our customer and tech support service is present 24/7 no matter if it's a holiday or a weekend and we can assist you with anything relevant to the applications that are pre-installed on your server. To contact us about a technical matter, you'll be able to open a trouble ticket through the Help section of your billing Control Panel or you could send us an email. In case you have any common questions or you'd like to know more about our hosting solutions before you order, you may also take advantage of our live chat or you could call one of the local telephone numbers that we have in different countries worldwide. When you need help with third-party software that you are unable to deploy or operate efficiently, you are able to add the Managed Services upgrade to your package and our system administrators will assist you.