Assistance Channels

  • 1 hour ticket response time

  • A one hour Inquiry Reply Guarantee

  • Our team of techs will try their best to reply to your advice demands in approximately 1 hour. If, however, the problem you have stumbled upon calls for the assistance of the Administrators’ =Department,= we will address the ticket to the technician on shift and will submit a note to notify you.

  • Top quality support service

  • Qualified Customer Support Service

  • Our technical help Department will be on shift for you day–and–night to to reply to all help demand tickets that you send. We offer customer help and support for all the applications that are pre–installed on your hosting server. These include our custom produced Web Control Panel, the chosen Operating System plus the server management panel (with respect to the VPS type).

  • Intuitive help center

  • An Informative Help Zone

  • Each part of the Web Control Panel that is available 100% free with your VPS offers an inbuilt collection of articles. There’s a range of illustrative how–to posts and a group of step by step video lessons that show all the basic web site managing duties. You can find them by clicking the Help or Video keys in the top right corner of each Control Panel section.